FAQs
Answers, without the runaround.
The things people ask most before their first transfer. Still stuck? The Help Center has more.
Sending files
How much can I send on the free plan?
Up to 5 GB and 10 files per day. Pro raises this to 200 GB. Limits reset on a rolling 24-hour window.
Why do I need to verify my sender email?
It prevents people from using someone else’s address to send spam. Enter the four-digit code we email you; we remember that address on this browser for 30 days.
Can I send a whole folder?
Yes. Use the Add folders button and the entire folder structure is uploaded in one go.
Do files pass through your servers?
No. Files upload directly from your browser to secure cloud storage. Our servers only ever handle the small bits of metadata needed to build your link.
Can I collect files from someone else?
Yes. Create a file request link, share it anywhere, and their uploads land in your inbox as a secure download link - they don't need an account.
Privacy & expiry
How long do my files stay available?
You choose: 3 or 7 days on Free, up to 30 days on Pro. When the timer ends, the files are deleted for good.
Can I password-protect a transfer?
Password protection is a Pro feature. Recipients enter the passphrase before they can see or download anything.
Will I know when someone downloads?
Every transfer tracks download counts. Pro adds an email notification the moment a recipient opens the link.
Do you use cookies?
Only a few - essential ones to keep you signed in and carry a transfer, plus analytics to see what is useful. We never use them to profile you across the web. Full detail is on the Legal & Privacy page.
Account & billing
Do I need to register before sending?
No registration form or password is needed. Verifying your sender email creates a free passwordless account automatically and signs you in.
How does billing work for Pro?
Pro is billed monthly and you can cancel anytime. See the pricing page for the full breakdown.
Can I advertise on LetsSend?
Yes - one clean, sponsored placement at a time on the download screen. See Advertise with us or grab the media kit.
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